V88 Privacy Policy — How We Keep Your Information Safe

1 Scope & Applicability

V88.cash (referred to as "v88", "we", or "the Platform") provides online gaming and Sports Betting services in Bangladesh and other authorized regions. This Privacy Policy ("Policy") explains how we collect, use, share, and protect the personal information of our users.

By visiting v88.cash or using any of our services, you agree to this Privacy Policy. This policy applies in conjunction with our Terms & Conditions Applicable in conjunction with.

We believe transparency is the foundation of trust. That's why we've written everything in plain, straightforward English — no legal jargon. If anything is unclear, our support team is always ready to help.

2 What Information We Collect

V88 only collects information that is strictly necessary. We never ask for data that is excessive or irrelevant.

2.1 Information Collected at Registration

• Full Name (as per NID)
• Mobile Number
• Date of Birth
• Email address (if provided)
• Password (stored encrypted, never in plain text)

2.2 KYC Verification Timeframe

• National ID Card (NID) — photo of both sides
• Selfie photo
• Mobile Banking Account Details

2.3 Information Collected Automatically During Use

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Transaction History
• Gaming activity and logs

Data Type	Reason for Collection	Required?
Name & Mobile Number	Account Creation & Identity Verification	Yes
NID Information	KYC & Fraud Prevention	Yes, for withdrawals
IP address	Security & Prevention of Unauthorized Access	Automatic
Transaction History	Financial Records & Dispute Resolution	Automatic
Email address	Communication & Promotional Information	No (Optional)

3 How Your Data Is Used

Collected data is used solely for its stated purpose. It is never used in ways that are irrelevant or potentially harmful.

3.1 Primary Use

• Creating and managing your account.
• Completing identity verification and the KYC process.
• Processing payments and financial transactions.
• Providing gaming services and customer support.

3.2 Security Purposes

• Detecting fraud and unlawful activity.
• Keeping your account secure.
• To prevent money laundering.
• Detecting suspicious login activity.

3.3 For Service Improvement

• Analyzing platform performance.
• Improving the user experience.
• Delivering personalized offers and bonuses.

3.4 Legal Obligations

We may use or disclose your information when required by regulatory authorities or applicable law. Only the minimum necessary data will be shared in such cases.

4 Who We Share Your Information With

V88 never sells your data. Information is only shared in specific circumstances, and only the minimum necessary data is disclosed.

4.1 Payment Processors

Only the information needed to process transactions is shared with payment partners such as bKash, Nagad, and Rocket. These partners operate under their own privacy policies.

4.2 Legal Authorities

Information may be disclosed to the relevant authorities in response to court orders, investigations, or other legal obligations.

4.3 Technology Service Providers

Trusted technology partners are used for server hosting and security services. All partners operate under strict confidentiality agreements.

5 Data Security Measures

V88 protects your personal data using industry-leading security technology.

5.1 Technical Safeguards

• SSL Encryption: All data transfers are encrypted with 256-bit TLS/SSL.
• Password Hashing: Passwords are never stored in plain text — only as bcrypt hashes.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Server-level protection.
• AI Fraud Detection: Suspicious activity is detected automatically.

5.2 Organizational Safeguards

• Only authorized personnel can access user data.
• Regular security audits are conducted.
• In the event of a data breach, affected users will be notified within 72 hours.

6 Cookie Policy

V88.cash uses cookies to enhance your experience. Cookies are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand how the platform is being used.

6.2 Cookie Controls

You can disable non-essential cookies from your browser settings. Keep in mind that turning off certain cookies may affect some features of the platform.

7 How Long We Retain Your Data

V88 does not retain any data longer than necessary.

• Active Account: For as long as your account remains active.
• Closed Accounts: 5 years after account closure (for legal compliance).
• Transaction Records: 7 years (as required by financial regulations).
• KYC Documents: Deleted once the legal requirement has been fulfilled.
• Log Files: Up to 90 days.

8 Your Rights

As a v88 user, you have important rights regarding your personal data.

To exercise these rights support@v88.cash-. Responses are typically provided within 30 business days.

9 Protection of Minors

V88 is strictly for adults aged 18 and above. We do not knowingly collect data from anyone under 18.

If a minor has used v88 or we hold their data, their parent or legal guardian should contact us immediately. We will delete the data and close the account without delay.

10 Privacy Policy Updates

V88 reserves the right to update this Privacy Policy as needed. Users will be notified in advance of any significant changes via mobile number or email.

Continued use of the platform after any changes constitutes acceptance of the updated policy. The date of the latest update is always displayed at the top of the page.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@v88.cash
• Subject: Type "Privacy Request"
• Live Chat: Click the chat button on the website
• Response Time: Usually 24–72 hours